Frequently Asked Questions
Answers to questions about deposits, withdrawals and bonuses at nbaji
From depositing and withdrawing money at nbaji to welcome bonus conditions, cricket betting and responsible gaming — this page brings together detailed, easy-to-understand answers to the most frequently asked questions. If you cannot find your question here, contact our 24/7 live chat directly.
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How to deposit money
Depositing at nbaji is simple and fast. You can fund your account instantly using any of three popular mobile wallets — bKash, Nagad and Rocket. Log in at nbaji login and go to the deposit option.
Log in to your nbaji account, go to the "Deposit" option and select bKash. Send the required amount to the bKash number provided and submit the transaction reference number. The minimum deposit amount is
৳500. If the correct number and amount are used, the balance is usually credited within a few minutes.
In some cases a deposit may take 5–10 minutes due to network delays. If the balance still
hasn't appeared, contact nbaji's 24/7 live
chat with your bKash/Nagad/Rocket transaction receipt (including the transaction ID). The receipt serves as proof and the support team will resolve the issue quickly.
The minimum deposit at nbaji is ৳500 for every payment method. This limit
is the same for bKash, Nagad and Rocket. If you send less than ৳500, the transaction will not be accepted and
the money will be returned. Please confirm the amount before depositing.
Yes, Nagad is one of nbaji's active deposit methods. Select Nagad from the deposit page,
send to the number shown and submit the transaction ID. The minimum of ৳500 applies. All
mobile wallet payments at nbaji are processed in Bangladeshi taka — there is no extra conversion.
nbaji currently accepts deposits through three mobile wallets: bKash,
Nagad and Rocket (Dutch-Bangla Bank's mobile wallet).
These are the most widely used mobile payment services in Bangladesh, so transactions can be completed easily from any smartphone.
Responsible Gaming
Staying safe while enjoying games at nbaji is important. You will find detailed guidelines on the responsible gaming page. Please note that all activities at nbaji are for users aged 21+.
Some key signs: spending beyond your budget, placing more bets to recover losses,
cutting back on family time or work to keep playing, and being unable to stop. If you notice
these signs in yourself, take a break and contact nbaji support.
Contact nbaji's 24/7 live chat or email and the support team will help you set up a self-exclusion
or cooling-off period. For professional advice, it is also a good idea to reach out to
Bangladesh's mental health helpline or a trusted doctor.
Yes. As part of responsible gaming, nbaji allows players to set their own deposit limits.
Go to your account settings to set a limit, or ask for help via
live chat. Once a limit is set, it will not be possible to deposit beyond that amount.
During a cooling-off period, your account is temporarily suspended for a set time and
reactivates automatically once that period ends. Self-exclusion lets you stop playing
for a longer period. To activate either option, submit a request through nbaji live chat or email.
Welcome Bonus
nbaji's welcome bonus is a 100% bonus on your first deposit, up to ৳5,000. Read the questions and answers below before claiming the bonus.
No. The welcome bonus can only be claimed once per account — at the time of the first deposit.
If the same person tries to claim the bonus by opening a new account, nbaji will detect this and
may close that account. Using a single account honestly is the best approach.
The wagering requirement for nbaji's welcome bonus is 25 times the bonus amount.
Example: deposit ৳1,000 and you receive a ৳1,000 bonus → total balance ৳2,000. To withdraw,
you must wager ৳1,000 × 25 = ৳25,000. Only the bonus portion is counted, not the deposit.
In general, most bets placed on slot games count in full.
Different conditions may apply for live casino, card games or sports betting. Read the
terms and conditions or ask via live chat for accurate information.
Not all bets may count equally.
Yes, a bonus can be cancelled while it is active, but in that case the bonus amount and any winnings earned from the bonus will be forfeited. Only the remaining balance from your original deposit will be kept. To cancel a bonus, contact nbaji via live chat and confirm with your account details.
Withdrawal Questions
Withdrawing your winnings from nbaji to bKash, Nagad or Rocket is straightforward. The minimum withdrawal amount is ৳1,000 and it generally arrives within 1 hour.
To withdraw winnings earned from a bonus, you must first complete the wagering requirement. Example: if you deposit ৳10,200 and receive a ৳5,000 bonus, your balance becomes ৳15,200 and the wagering requirement is ৳5,000 × 25 = ৳1,25,000. Once that total bet amount is reached, you can withdraw the bonus winnings.
Yes. For security purposes at nbaji, the wallet number used for withdrawal (bKash / Nagad / Rocket) must be registered in the account holder's own name. Withdrawals to a number registered under someone else's name may be rejected, and additional time may be needed for verification.
The minimum withdrawal amount at nbaji is ৳1,000. This applies equally to all three methods — bKash, Nagad and Rocket. If your balance is below ৳1,000, you will not be able to submit a withdrawal request. Place a few more bets to bring your balance up to the required amount.
A pending status means your request is being processed. nbaji withdrawals are normally completed within 1 hour. However, if account verification is still pending, it may take longer. If your request has been pending for more than 1 hour, contact live chat and provide your request ID.
With all methods at nbaji — bKash, Nagad or Rocket — withdrawals generally reach your wallet within 1 hour. There may be slight delays at night or during peak hours, but nbaji aims to process all requests as quickly as possible.
Cricket Betting
To bet on BPL, IPL, T20 World Cup and other international cricket, go to the nbaji Cricket Betting page. Common questions are answered below.
Decimal odds represent the total return including your stake. Example: in a limited-overs match, Team A has odds of 1.45 and Team B has odds of 2.75. If you place ৳1,000 on Team B and Team B wins, you get back ৳2,750 (a profit of ৳1,750); if Team A wins, you lose ৳1,000. These figures are examples only and not confirmed odds for any specific match.
Yes. nbaji offers betting on major cricket tournaments including the Bangladesh Premier League (BPL), IPL, T20 World Cup and Bangladesh Tigers international matches. Markets open according to the match schedule, so check regularly.
In live in-play betting, odds change continuously as the match progresses. Odds are updated based on wickets, boundaries and run rate. At nbaji you can place bets in real time while the match is ongoing. A fast internet connection is important, as odds can change quickly.
If a match is abandoned or has no result due to rain or any other reason, bets are generally voided and stakes are returned. However, if a specified number of overs has been completed, the result may be determined using the Duckworth-Lewis method. Full details are available in nbaji's terms and conditions.
nbaji cricket offers markets including match winner, top batter, highest run chaser, series winner, over/under total runs, first wicket method and many more. T20 and ODI formats have a wider variety of markets. Visit the cricket section to see available markets for a specific match.
Didn't find your answer? Get help
This FAQ page brings together the most commonly asked questions. If you are still unsure about something, nbaji's support team is available 7 days a week, 24 hours a day. Support is available in both Bengali and English.
Live Chat
Click the chat icon at the bottom right corner of any page on the site to speak directly with an agent.
Click the chat icon at the bottom right corner of any page on the site to speak directly with an agent.
Email
For detailed queries, write to us at: [email protected]
For detailed queries, write to us at: [email protected]