nbaji's Privacy Policy
This document provides a full explanation of how your personal information is collected, stored, used and kept secure on the nbaji platform. By using the site, you are considered to have accepted the terms of this policy.
Introduction
Purpose and scope of this policy
nbaji is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy explains how nbaji handles the personal information of its members. It applies to the nbaji website, mobile application and all related services.
This policy should be read together with our Terms and Conditions, which describe the overall terms of using the service. By accessing the nbaji site or creating an account, you are giving your consent to this policy.
What Information We Collect
Types of information collected
nbaji collects information in several ways — some information you provide directly, and some is collected automatically when you use the platform.
2.1 Registration and account information
- Full name and date of birth (for age verification — 21+ is mandatory)
- Mobile number and email address
- Password (stored in encrypted form, never visible directly)
- Identity verification documents (National ID card or passport details)
2.2 Financial transaction information
When you use bKash, Nagad or Rocket for deposits and withdrawals, transaction-related information is recorded. This includes the mobile wallet number, transaction amount and time. nbaji never collects full PINs or passwords.
2.3 Technical information collected automatically
- IP address and device type
- Browser type and version
- Time and duration of site access and use
- Cookie and session data
- Game play history and betting logs
Purpose of Using Information
How the collected information is used
nbaji uses information only for specific and legitimate purposes. The main purposes are listed below:
3.1 Service operation
- To create, verify and manage accounts
- To process deposits and withdrawals
- To keep gaming and betting services running
- To assist in providing 24/7 live chat and email support
3.2 Security and protection
- To prevent fraud, illegal activity and account hacking
- To verify age and block access for those under 21
- To prevent the creation of multiple accounts
- To keep logins secure through OTP verification
3.3 Service improvement
Information is analysed to improve the user experience, resolve technical issues on the platform and develop new features. This information is always analysed in aggregate form, not for the purpose of identifying any individual.
3.4 Communication and notifications
You will be informed by email or message about important account-related updates, transaction confirmations and policy changes.
Cookie Use
Cookies and tracking technologies
nbaji uses cookies on the platform. Cookies are small data files stored on your device that help improve the service on subsequent visits.
4.1 Types of cookies
- Essential cookies: Required to maintain login sessions and for security
- Functional cookies: To remember language preferences and personal settings
- Analytics cookies: To understand which parts of the site are used most
4.2 Cookie control
You can disable cookies from your browser settings, but this may limit some platform functionality — particularly login security and session retention.
Sharing Information with Third Parties
When and with whom information is shared
nbaji never sells your personal information to third parties for commercial purposes. However, information may be shared in certain circumstances:
5.1 Service providers
Only the information necessary to complete a service is shared with payment processors (bKash, Nagad, Rocket), game provider studios (such as Evolution, Pragmatic Play, JILI, PG Soft) and technology service providers. These organisations are required to comply with nbaji's privacy standards.
5.2 Legal obligations
If information must be provided due to a legal requirement or a valid request from an authority, nbaji may be obliged to provide that information. In such cases, the user will be notified as early as possible.
5.3 Fraud prevention
nbaji reserves the right to share relevant information in investigations into fraudulent activity, money laundering or any other illegal conduct.
Data Security Measures
Security technologies and practices
nbaji applies industry-standard security technologies to protect user information. Every connection is secured through SSL encryption, making it impossible to read data during transmission.
6.1 Technical safeguards
- SSL/TLS encryption — all data transfers are encrypted
- Password hashing — passwords are never stored in plain form
- OTP verification — two-factor security for sensitive actions
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
6.2 Your responsibilities
Keeping your password confidential, not logging in from unfamiliar devices, and reporting any suspicious activity to nbaji support immediately are the user's own responsibilities.
Data Retention Period
How long information is retained
nbaji retains personal information only for as long as necessary. All information is maintained while your account is active.
7.1 After account closure
Even after you close your account, some information may be retained for a set period — for fraud prevention, to meet legal obligations and for dispute resolution. Once that period ends, the information is securely deleted.
7.2 Transaction records
Financial transaction information may need to be retained for an extended period as part of legal requirements. This applies in particular to records of deposits and withdrawals.
Your Rights
Your rights regarding your information
As an nbaji user, you have specific rights over your own information. Contact the support team to exercise these rights.
8.1 Right to access your information
You can find out at any time what information nbaji holds about you. You can request a review of your information after logging in to your account.
8.2 Right to correct inaccurate information
You have the right to correct any inaccurate information in your account. Contact support to request a correction.
8.3 Request to delete information
You may request the deletion of your personal information where there is no legal or service-related obligation to retain it. However, it may not be possible to delete all information while an account is active.
8.4 Opting out of marketing communications
If you do not wish to receive promotional emails or messages, submit a request through your account settings or via support. Important account notifications cannot be turned off.
Age and Child Protection
Protection of minors
nbaji strictly enforces the 21+ age requirement. No person under the age of 21 is permitted to create an account or use the service. If the age verification process finds that a user is underage, the account will be closed immediately and all information will be securely deleted.
To learn more about responsible gaming and for advice on keeping your gaming experience safe, read our Responsible Gaming Guide.
Policy Changes
Process for updating the privacy policy
nbaji reserves the right to amend this privacy policy as needed. If any significant changes are made, advance notice will be given via your registered email or through the platform.
If you continue to use the site after a change, you will be considered to have accepted the new policy. It is therefore recommended that you check this page regularly.
10.1 Contact
If you have any questions or concerns about this privacy policy, contact the nbaji support team. Support email: [email protected] — available 24 hours a day, 7 days a week in Bengali and English.
You can also visit our Frequently Asked Questions (FAQ) page for answers to common questions.
Your information at nbaji is protected
Every transaction and piece of information is kept secure through SSL encryption and strict security measures.
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